Guest Service Agent Turnante - Firenze

Starhotels; Firenze; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Stylish uniforms with complimentary laundering

Exclusive discounted stays

Discounts with partners

Job summary

A prestigious hotel group in Florence is seeking a Guest Service Agent to create memorable experiences for guests during their stay. Key responsibilities include handling guest inquiries, managing check-in and check-out processes, and ensuring compliance with safety standards. Candidates should have a passion for hospitality, experience in guest services, and strong problem-resolution skills. Fluency in Italian and English is mandatory, and knowledge of Opera PMS is preferred. Join us to shape your outstanding career!

Qualifications

• Unique personality and passion for hospitality.
• Experience in the similar role.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Be friendly and responsive to guest inquiries.
• Handle check-in and check-out activities.
• Manage guest messages and requests efficiently.
• Stay updated on hotel services and guest needs.
• Ensure compliance with safety standards.
• Adhere to policies when using equipment.

Skills

Fluent in Italian

Fluent in English

Passion for hospitality

Experience in guest services

Familiarity with Opera PMS

Problem resolution skills

Versatility in work scenarios

Local area knowledge

Job description

Guest Service Agent

Join Starhotels and become part of the Front Office team at our Complex hotels in Florence.

As a Guest Service Agent you will be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Location

Florence, Italy Metropolitan Area

Responsibilities

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check‑in, check‑out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working front‑of‑house equipment and property management systems.

Qualifications

• A unique personality and a true passion for hospitality.
• Experience in the role.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team‑oriented tasks.
• Mastery of the local area, enhancing guest experiences.

Languages Required

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with out partners.

Career Growth

• Exceptional career advancement opportunities through our Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let's create exceptional memories together.