Product Support

Alpinestars; Asolo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global performance motorsports apparel manufacturer in Italy is seeking a Product Support Expert to join their Sales Support Team. The successful candidate will provide high-quality assistance to customers for product claims and deliveries, ensuring timely problem resolution. Responsibilities include evaluating claims, documenting solutions, and collaborating with other departments. Ideal candidates will have at least three years of experience in technical apparel, be fluent in English and another language, and possess strong problem-solving skills.

Competenze

• At least 3 years of working experience in the field of technical apparel.
• Ability to work in a fast-paced environment.

Mansioni

• Defining the type of support needed and addressing the issue to related Dealers or Distributors.
• Evaluating claim requests and collecting evidence of product defects.
• Identifying nature of product defects and sending products for inspections.
• Producing credit notes in the system.
• Creating reports regarding claims and all related information.

Conoscenze

Fluency in English

Fluency in Spanish or German

Problem-solving skills

Communication abilities

Teamwork

Knowledge of AS400 or SAP

Passion for motorsports

Knowledge of Salesforce

Formazione

High school graduation

Strumenti

AS400

SAP

Salesforce

Descrizione del lavoro

Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.

The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.

We are looking for a Product Support to join our Sales Support Team. The person will ensure assistance to customers for claims on products and deliveries, cooperating with the Sales Support Department and the Warehouse.

The candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution. As Product Support, the candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems. Additionally, the candidate will be responsible for documenting solutions, training users on new technologies and updates, and maintaining a high level of customer satisfaction. The role requires strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team.

Main Responsibilities

• Defining the type of support needed and addressing the issue to the related Dealer or Distributor;
• Evaluating claim requests and collecting evidences of product defection or deliveries unconformity;
• Identifying the nature of product defection and sending products for CQ inspections or product repair;
• Producing credit notes in the system;
• Producing waybill for shipping or repaired products;
• Creating a reports regarding claims and all related information.

Requirements

• High school graduation;
• At least 3 years of working experience in the field of technical apparel;
• Fluency in English;
• Fluency in Spanish or German;
• Good knowledge of AS400 or SAP;
• Ability to work in a team and in a fast-paced environment;
• Passion for motorsports;
• The knowledge of Salesforce is welcome.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries: Retail Apparel and Fashion

ADDETTO/A SERVIZIO DI ASSISTENZA TECNICA AI CLIENTI

Product Support Expert IDEAL - German Speaking

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