Product & Ops Intern — Shape Customer Success Strategy

Veliu; Milano; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Veliu in Milan is seeking a customer-focused professional to join our Product and Operations team. You will be the first point of contact for customer inquiries via chat, email and other channels, helping to understand user needs and drive improvements.

This role offers autonomy, opportunities to grow into a Customer Success Lead, and a chance to influence product decisions through direct customer feedback, with a strong focus on sustainability and user experience.

Qualifications

• Fluent in Italian.
• Excellent written and verbal communication.
• Comfortable using CRM tools and email campaigns.
• Background in Economics, Business or startup experience.

Responsabilités

• Be the first point of contact for customer inquiries via chat, email and other channels for all customers and partners.
• Work autonomously with minimal supervision, becoming the keeper of customer understanding.
• Design and execute outreach initiatives, collaborate with Product to turn insights into new features and improvements.
• Track metrics like NPS, retention and churn risk and recommend value-adding strategies.

Connaissances

Customer understanding

Autonomy

Data-driven decisions

Clear communication

Organization

Formation

Background in Economics or Business

Outils

Intercom

Zendesk

Analytics dashboards

Description du poste

Veliu in Milan is seeking a customer-focused professional to join our Product and Operations team. You will be the first point of contact for customer inquiries via chat, email and other channels, helping to understand user needs and drive improvements.

This role offers autonomy, opportunities to grow into a Customer Success Lead, and a chance to influence product decisions through direct customer feedback, with a strong focus on sustainability and user experience.