Customer Success Intern (Product and Ops) Milan, Italy

Veliu; Milano; On-site; EUR 28,000 - 36,000; Full time

Job summary

Veliu in Milan is seeking a customer-focused professional to join our Product and Operations team. You will be the first point of contact for customer inquiries via chat, email and other channels, helping to understand user needs and drive improvements.

This role offers autonomy, opportunities to grow into a Customer Success Lead, and a chance to influence product decisions through direct customer feedback, with a strong focus on sustainability and user experience.

Qualifications

• Fluent in Italian.
• Excellent written and verbal communication.
• Comfortable using CRM tools and email campaigns.
• Background in Economics, Business or startup experience.

Responsibilities

• Be the first point of contact for customer inquiries via chat, email and other channels for all customers and partners.
• Work autonomously with minimal supervision, becoming the keeper of customer understanding.
• Design and execute outreach initiatives, collaborate with Product to turn insights into new features and improvements.
• Track metrics like NPS, retention and churn risk and recommend value-adding strategies.

Skills

Customer understanding

Autonomy

Data-driven decisions

Clear communication

Organization

Education

Background in Economics or Business

Tools

Intercom

Zendesk

Analytics dashboards

Job description

Transforming Circular Economy

Embrace our Mission

Circularity for everyone! We are on a mission to help people recover the value embedded in their pre-owned goods, transforming them into currency, and enabling brands to sell more sustainably. We’ve built a unique AI-powered, product-centric platform that connects retailers, consumers, and professional used-goods buyers. As we scale rapidly across Europe, we’re raising the bar for sustainability in one of the largest markets worldwide.

Live by our Culture

We foster autonomy within our team, driven by our mission and the belief that 'culture eats strategy for breakfast.' In our view, agile management, long-term planning, and a deductive approach often fall short—only execution and tangible results truly matter. We believe in shared ownership of the company and learning through experimentation.

Join our Team

We are highly focussed on people and work relentlessly to put the best possible team together. Veliuers have worked in some of the best startups worldwide: Senso, Palantir, Reddit, Meta, Scalapay, Sibill, ScaleAi, Satispay and more!
We secured our 4m USD pre-seed round in July 2025 and we have giga office in Milan (Italy).

Why This Role Is Different

This is more than a support role—it’s a strategic starting point for anyone aiming to grow into a product or operations management path. You’ll work at the crux of Product and Operations, gaining the kind of end-to-end exposure that builds the foundation for a career in Product Management. You'll learn how product decisions are made, how customer feedback becomes roadmap, and how to balance user needs with business goals.

Core Responsibilities

• You will be the first point of contact for customer inquiries—via chat, email, and other channels for all the type of customers and business partners.

• You will work in autonomy and minimal supervision, with the goal becoming the keeper of our customer understanding via unfiltered direct contact , not just the owner of customer support.

• You will be building, not just reacting. Design and execute outreach initiatives (e.g., re-engagement emails, feature education, seasonal campaigns), collaborate with Product to turn customer insights into new features, fixes, and improvements.

• Track key metrics (e.g., NPS, retention, churn risk) and recommend strategies to enhance value

What we value

• Eager to grow into a Customer Success Lead role in the future

• Passionate about sustainability, user experience, and data-informed decision-making

• Proactive and creative—you don’t wait for problems to come to you, you go find them

• Empathetic, clear communicator, and comfortable handling feedback from all types of users

• Organized and able to manage multiple workstreams in a fast-paced environment

What We Require

• Fluent in Italian

• Excellent communication skills, both written and verbal.

• Comfortable using or learning CRM tools (Intercom, ZenDesk, ...), email campaign tools, and analytics dashboards

• Background in Economics, Business or having worked at a startup.