Patient Concierge & Front Desk Specialist

Trinity Health Corp.; Lombardia; On-site; EUR 31,000 - 43,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive workplace culture

Meaningful work affecting patient care

Mission-driven organization

Job summary

Trinity Health IHA Medical Group, a patient-centered medical practice, seeks a Medical Receptionist to greet and assist patients, manage registrations, and support billing and MyChart tasks to ensure smooth daily operations.

You will be the friendly face guiding patients through their visits and coordinating with care teams to deliver quality service. This role emphasizes compassion and efficiency in a busy office setting.

Qualifications

• High School Diploma or GED or equivalent.
• 1–2 years of medical office or customer service experience.
• Strong communication and customer service skills.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group, a patient-centered medical practice, seeks a Medical Receptionist to greet and assist patients, manage registrations, and support billing and MyChart tasks to ensure smooth daily operations.

You will be the friendly face guiding patients through their visits and coordinating with care teams to deliver quality service. This role emphasizes compassion and efficiency in a busy office setting.