Medical Receptionist - Primary Care Milan

Trinity Health Corp.; Lombardia; On-site; EUR 31,000 - 43,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive workplace culture

Meaningful work affecting patient care

Mission-driven organization

Job summary

Trinity Health IHA Medical Group, a patient-centered medical practice, seeks a Medical Receptionist to greet and assist patients, manage registrations, and support billing and MyChart tasks to ensure smooth daily operations.

You will be the friendly face guiding patients through their visits and coordinating with care teams to deliver quality service. This role emphasizes compassion and efficiency in a busy office setting.

Qualifications

• High School Diploma or GED or equivalent.
• 1–2 years of medical office or customer service experience.
• Strong communication and customer service skills.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MyChart

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.


• Check patients in and verify registration and insurance information.


• Schedule, confirm, and reschedule appointments.


• Answer phones, respond to inquiries, and route messages appropriately.


• Collect payments and support accurate billing processes.


• Assist with patient communications, paperwork, and MyChart support.


• Maintain patient records and support day-to-day office operations.


• Partner with providers and clinical staff to ensure a smooth patient experience.

General Requirements:

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.


• CREDENTIALS/LICENSURE: None


• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day‑one benefits for eligible team members with no waiting period.


• Opportunities for career growth and professional development.


• Supportive, team‑oriented workplace culture.


• Meaningful work helping patients access the care they need.


• A mission‑driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran