Patient Experience Coordinator - Healthcare Front Desk

Ivy Health Inc; Verona; On-site; EUR 21,000 - 23,000; Full time

Job summary

Ivy Health is seeking a Patient Coordinator for a full-time position in Verona, VA. You will be the first point of contact for patients, ensuring a welcoming and organized clinic experience while supporting front office tasks and scheduling.

Ideal candidates have 2+ years of healthcare administration, proficiency with MS Office, strong time management, and a patient-focused attitude to deliver exceptional service to patients and families.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as first point of contact for patients and ensure welcoming clinic experience.
• Support front office operations: patient registration and scheduling.
• Maintain accurate patient records and appointment management.
• Provide excellent customer service to patients and families.
• Coordinate with clinical team to ensure seamless workflow.

Skills

Healthcare admin

Time management

Customer service

Adaptability

Learning mindset

Quality care

Teamwork

Self-motivated

Tools

Microsoft Office

Job description

Ivy Health is seeking a Patient Coordinator for a full-time position in Verona, VA. You will be the first point of contact for patients, ensuring a welcoming and organized clinic experience while supporting front office tasks and scheduling.

Ideal candidates have 2+ years of healthcare administration, proficiency with MS Office, strong time management, and a patient-focused attitude to deliver exceptional service to patients and families.