Front Desk Administrator — Patient Services (Flexible Hours)

Living Well Partnership; Front; Sur place; EUR 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

NHS pension scheme

Employee Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Annual awards

Résumé du poste

Living Well Partnership is seeking a Front Desk Administrator to provide a compassionate, professional reception service across our practices. You will signpost patients, manage sign-ins, and support accurate record-keeping in the GP system.

Ideal candidates bring GCSE English/Maths, strong communication, and previous reception experience in a fast-paced healthcare setting. NHS pension and wellbeing initiatives are among the benefits offered.

Qualifications

• GCSE level or equivalent including English and Maths.
• Evidence of customer service training/qualifications desirable.
• Knowledge of GP clinical systems would be an advantage.
• Understanding healthcare signposting and care pathways is desirable.
• Experience as a receptionist in a fast-paced environment.
• Excellent communication and listening skills; able to ask open questions.

Responsabilités

• Manage a high volume of patients and visitors at the reception desk.
• Greet patients professionally and direct them to the appropriate team.
• Record interactions in the clinical system to maintain an audit trail.
• Check patients in for appointments and update the system.
• Undertake additional duties as required by the team lead or clinician.
• Promote online booking and follow established protocols.

Connaissances

Communication

Customer service

Team player

Willingness to learn

Formation

GCSE English & Maths

Outils

GP Clinical Systems

Description du poste

Living Well Partnership is seeking a Front Desk Administrator to provide a compassionate, professional reception service across our practices. You will signpost patients, manage sign-ins, and support accurate record-keeping in the GP system.

Ideal candidates bring GCSE English/Maths, strong communication, and previous reception experience in a fast-paced healthcare setting. NHS pension and wellbeing initiatives are among the benefits offered.