Overnight Front Desk Experience Specialist

The Westin Palace, Milan; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

The Westin Palace, Milan is seeking a Guest Experience Expert to deliver a memorable stay by guiding guests through their visit, handling requests, processing operational needs, and sharing highlights of the local area. This role primarily operates during overnight shifts to ensure seamless hotel operations through the night.

You will be empowered to act with initiative, complete reports, and contribute to the brand’s wellness and hospitality programs while maintaining a guest-focused, proactive

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Mansioni

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Ensure seamless hotel operations throughout the night during overnight shifts.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

The Westin Palace, Milan is seeking a Guest Experience Expert to deliver a memorable stay by guiding guests through their visit, handling requests, processing operational needs, and sharing highlights of the local area. This role primarily operates during overnight shifts to ensure seamless hotel operations through the night.

You will be empowered to act with initiative, complete reports, and contribute to the brand’s wellness and hospitality programs while maintaining a guest-focused, proactive