Front Office Night Agent - The Westin Palace, Milan

The Westin Palace, Milan; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

The Westin Palace, Milan is seeking a Guest Experience Expert to deliver a memorable stay by guiding guests through their visit, handling requests, processing operational needs, and sharing highlights of the local area. This role primarily operates during overnight shifts to ensure seamless hotel operations through the night.

You will be empowered to act with initiative, complete reports, and contribute to the brand’s wellness and hospitality programs while maintaining a guest-focused, proactive

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Mansioni

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Ensure seamless hotel operations throughout the night during overnight shifts.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. This position operates primarily during overnight shifts and plays a key role in ensuring seamless hotel operations throughout the night.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations coordinate.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.