Luxury Guest Experience Specialist – Milan

Four Seasons Hotels and Resorts; Milano; In loco; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary and Benefits

Training & Development

Free Dry Cleaning for Uniforms

Employee Meals

Employee Experience programs

Employee Recognition Programs

Global career opportunities

Descrizione del lavoro

Four Seasons Hotel Milano in Italy seeks a Guest Experience Ambassador to welcome guests, explain hotel services, and ensure seamless arrivals and departures. You will check guests in, clarify payment methods, arrange luggage delivery, and provide personalized recommendations to elevate each stay.

Fluency in English and Italian is required; 1+ year in luxury hospitality is preferred. The role involves weekend shifts and offers competitive salary, training, and comprehensive employee benefits.

Competenze

• Experience in luxury hotel or similar environment is an asset.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest-centric mindset and ability to anticipate guest preferences.

Mansioni

• Welcome and check-in hotel guests and introduce hotel services.
• Explain accommodation details, establish payment method, and assist with luggage.
• Manage check-out and prepare guest bills; respond to guest requests with personalized touches.
• Provide recommendations to enrich guest stays and uphold service excellence.

Conoscenze

Guest experience

Interpersonal skills

Cross-cultural sensitivity

Guest centricity

English/Italian bilingual

Descrizione del lavoro

Four Seasons Hotel Milano in Italy seeks a Guest Experience Ambassador to welcome guests, explain hotel services, and ensure seamless arrivals and departures. You will check guests in, clarify payment methods, arrange luggage delivery, and provide personalized recommendations to elevate each stay.

Fluency in English and Italian is required; 1+ year in luxury hospitality is preferred. The role involves weekend shifts and offers competitive salary, training, and comprehensive employee benefits.