Front Desk Specialist: VIP Guest Welcome & Upsell Expert

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible compensation

Exclusive discounts on products and services

MeliáRewards loyalty program

Opportunities for global work experience

Descrizione del lavoro

A global hospitality company is seeking an individual to manage the front desk operations at their Milan location. Responsibilities include personalizing guest experiences, maintaining profiles, ensuring accurate billing, and maximizing sales through upselling. Candidates should have a degree in Tourism or hotel management, at least one year of relevant experience, and proficiency in Italian and English. This role is crucial in delivering exceptional customer service and creating memorable stays for guests.

Competenze

• At least one year of experience in the same role.
• Degree or training in Tourism or hotel management.
• Proficiency in Italian and English.

Mansioni

• Personalize guest interactions and maintain profiles.
• Handle front desk administrative tasks accurately.
• Maximize hotel sales through upselling/cross-selling.
• Ensure efficient check-in and check-out processes.

Conoscenze

Advanced proficiency in Italian

Advanced proficiency in English

Strong communication skills

Customer service orientation

Formazione

University degree or vocational training in Tourism or hotel management

Descrizione del lavoro

A global hospitality company is seeking an individual to manage the front desk operations at their Milan location. Responsibilities include personalizing guest experiences, maintaining profiles, ensuring accurate billing, and maximizing sales through upselling. Candidates should have a degree in Tourism or hotel management, at least one year of relevant experience, and proficiency in Italian and English. This role is crucial in delivering exceptional customer service and creating memorable stays for guests.