Night Auditor - INNSiDE Milano Torre GalFa

Meliá Hotels International; Milano; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading hotel company in Milan is seeking a Night Manager to oversee the Front Office during night hours, ensuring guest satisfaction and safety. Responsibilities include managing operations, conducting administrative tasks, and proactively resolving issues. Candidates should have professional English proficiency, experience in similar roles, and good knowledge of Opera PMS. This is a full-time role with a commitment to equality and diversity within the workplace.

Qualifications

• Previous experience in the same position in hotels of the same category.
• Knowledge of other foreign languages is a plus.

Responsibilities

• Manage Front Office operations autonomously.
• Carry out administrative closure activities.
• Identify and manage issues to prevent Guest complaints.
• Ensure health and safety of the hotel at night.

Skills

Professional knowledge of English language

Problem-solving skills

Reliability

Tools

Opera PMS

Job description

Night Manager

The Night Manager will ensure the proper functioning of the department during the night hours, taking care and guaranteeing the complete satisfaction and safety of the Guests.

Responsibilities

• Know and manage all Front Office operations (check-in, check-out, cash operations, etc.), in full operational autonomy.
• Carry out administrative closure activities, according to company policies and procedures.
• Proactively identify and manage issues to prevent complaints from Guests.
• Ensure the health and safety of the hotel at night.
• Print arrivals and departures scheduled for the following day.
• Compile company reports and handover for the following morning's shift.

Qualifications

• Professional knowledge of the English language; knowledge of other foreign languages is a plus.
• Good knowledge of Opera PMS.
• Previous experience in the same position in hotels of the same category.
• Reliability and problem solving skills.

Company Commitment

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service, Management, and Administrative
• Industries: Hospitality, Accommodation and Food Services, Food and Beverage Services

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