Overnight Property Operations Lead

Bvlgari Hotels & Resorts; Milano; In loco; EUR 30.000 - 32.000; Tempo pieno

Descrizione del lavoro

Bulgari Hotels & Resorts is seeking a Property Manager on Duty to oversee overnight operations at the Milan property, ensuring exceptional hospitality and smooth guest service. You will direct all overnight activities and represent management in resolving guest or property issues.

Candidates should have a high school diploma or GED with 5 years in guest services, front desk, housekeeping, or related fields, or a 2-year degree with 3 years experience.

Competenze

• High school diploma or GED required with 5 years in guest services, front desk, housekeeping or related area.
• Alternatively a 2-year degree with 3 years in guest services or related field.

Mansioni

• Monitors property operations and ensures guideline compliance.
• Directs overnight staff and coordinates tasks across departments.
• Ensures guest tracking scores and employee survey goals are achieved.
• Reviews financial statements and reports to monitor profitability.
• Maintains proper cash handling and controls, including chargebacks.
• Provides orientation, supports HR activities, and ensures SOP/LSOP adherence.

Conoscenze

Guest services

Front desk

Housekeeping

Operations management

Leadership

Formazione

High school diploma or GED; 5 years experience in guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area

Descrizione del lavoro

Bulgari Hotels & Resorts is seeking a Property Manager on Duty to oversee overnight operations at the Milan property, ensuring exceptional hospitality and smooth guest service. You will direct all overnight activities and represent management in resolving guest or property issues.

Candidates should have a high school diploma or GED with 5 years in guest services, front desk, housekeeping, or related fields, or a 2-year degree with 3 years experience.