Order Management & Customer Service Specialist

Michael Page; Milano; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Permanent contract

Job summary

Michael Page is recruiting for a Customer Service Specialist in Milano, Italy for a leading international Personal Care company. The role manages the order lifecycle in the Mass Market channel, coordinating with sales, logistics, supply planning and finance to ensure timely, accurate orders and swift issue resolution.

Responsibilities include order entry, data maintenance, invoicing support, and reporting on service levels; collaboration with internal teams to meet Modern Trade objectives.

Qualifications

• Bachelor's degree or higher in business/economics or related field.
• Proven experience in Customer Service, Order Management, or Commercial Back Office.
• Excellent English written and spoken skills.
• Advanced Microsoft Excel skills including Pivot Tables and lookups.

Responsibilities

• Manage the order entry and order monitoring process across different channels.
• Ensure smooth information flow between customers, sales teams, logistics, and supply chain functions.
• Handle issues related to deliveries, returns, and customer complaints.
• Verify accuracy of commercial agreements and promotional conditions on orders.
• Create and maintain customer master data records.
• Support invoicing, credit notes, and customer contracts.
• Prepare reports on service levels, backlog, deliveries, and customer performance using Excel.
• Collaborate with internal teams to achieve service objectives for Modern Trade accounts.
• Manage day-to-day operational communications with Italian customers.
• Provide support to supply chain activities when required.

Skills

English proficiency

Advanced Excel

Attention to detail

Organizational skills

Customer-oriented

Education

Bachelor's Degree in Business Administration or Economics

Tools

SAP

Oracle

ERP systems

Job description

Michael Page is recruiting for a Customer Service Specialist in Milano, Italy for a leading international Personal Care company. The role manages the order lifecycle in the Mass Market channel, coordinating with sales, logistics, supply planning and finance to ensure timely, accurate orders and swift issue resolution.

Responsibilities include order entry, data maintenance, invoicing support, and reporting on service levels; collaboration with internal teams to meet Modern Trade objectives.