Customer Service Specialist - GDO - Milan

Michael Page International; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Michael Page International in Milano is seeking a Customer Service Specialist to manage order entry and monitoring for the Mass Market (GDO) channel, ensuring accuracy and timely fulfilment. The role requires collaboration with sales, logistics, and finance to resolve issues and optimize service levels.

You will maintain customer master data, support invoicing, and prepare various performance reports using Excel. Fluent English is essential, and ERP familiarity will be advantageous.

Competenze

• Experience in Customer Service, Order Management, or Commercial Back Office roles.
• Excellent command of English, both written and spoken.
• Advanced Excel skills for Pivot Tables, lookups, and reporting.
• Familiarity with ERP systems or similar platforms.

Mansioni

• Manage the order entry and order monitoring process across channels.
• Ensure smooth information flow between customers, sales, logistics, and supply chain.
• Handle deliveries, returns, and customer complaints.
• Verify accuracy of commercial agreements and promotional conditions on orders.
• Create and maintain customer master data records.
• Support invoicing activities including invoices, credit notes, and customer contracts.
• Prepare service level, backlog, delivery, and customer performance reports in Excel.
• Collaborate with internal teams to achieve service objectives for key Modern Trade accounts.
• Manage day-to-day communications with Italian customers.
• Provide support to supply chain activities when required.

Conoscenze

Excel proficiency

English proficiency

Attention to detail

Organizational skills

Customer-oriented mindset

Formazione

High School Diploma or Bachelor’s Degree in Business/Economics or related field

Strumenti

SAP

Oracle

Descrizione del lavoro

Categoria: FMCG (Fast Moving Consumer Goods) Luogo di lavoro: Milano

The Customer Service Specialist is responsible for the operational and administrative management of customer orders within the Mass Market (GDO) channel, ensuring a high level of service and supporting coordination among customers, sales teams, logistics, supply planning, and finance. The role involves monitoring the entire order lifecycle, from order receipt to fulfilment, ensuring accuracy, timeliness, and effective resolution of any issues that may arise.

• Manage the order entry and order monitoring process across different channels.
• Ensure the smooth flow of information between customers, sales teams, logistics, and supply chain functions.
• Handle issues related to deliveries, returns, and customer complaints.
• Verify the accuracy of commercial agreements and promotional conditions applied to customer orders.
• Create and maintain customer master data records.
• Support administrative activities related to orders, invoicing (invoices and credit notes), and customer contracts.
• Prepare reports and analyses also using Excel on service levels, backlog, deliveries, and customer performance.
• Collaborate with internal teams to ensure service objectives are achieved for key Modern Trade retail accounts.
• Manage day-to-day operational communications with Italian customers.
• Provide support to supply chain activities when required

Requisiti:

A successful Customer Service Specialist should have:High School Diploma or Bachelor's Degree in Business Administration, Economics, or a related field.Previous experience in Customer Service, Order Management, or Commercial Back Office roles.Excellent command of English, both written and spoken.Advanced proficiency in Microsoft Excel (Pivot Tables, lookup formulas, reporting).Strong attention to detail, organizational skills, and customer-oriented mindset.Preferred QualificationsExperience managing customers within the mass market (GDO) sector.Basic knowledge of accounting and administrative processes, including invoicing, credit notes, payment management, and reconciliations.Experience with ERP systems (SAP, Oracle, or equivalent).Familiarity with logistics and supply chain processes.