Customer Service Specialist - GDO - Milan

Michael Page; Milano; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Permanent contract

Job summary

Michael Page is recruiting for a Customer Service Specialist in Milano, Italy for a leading international Personal Care company. The role manages the order lifecycle in the Mass Market channel, coordinating with sales, logistics, supply planning and finance to ensure timely, accurate orders and swift issue resolution.

Responsibilities include order entry, data maintenance, invoicing support, and reporting on service levels; collaboration with internal teams to meet Modern Trade objectives.

Qualifications

• Bachelor's degree or higher in business/economics or related field.
• Proven experience in Customer Service, Order Management, or Commercial Back Office.
• Excellent English written and spoken skills.
• Advanced Microsoft Excel skills including Pivot Tables and lookups.

Responsibilities

• Manage the order entry and order monitoring process across different channels.
• Ensure smooth information flow between customers, sales teams, logistics, and supply chain functions.
• Handle issues related to deliveries, returns, and customer complaints.
• Verify accuracy of commercial agreements and promotional conditions on orders.
• Create and maintain customer master data records.
• Support invoicing, credit notes, and customer contracts.
• Prepare reports on service levels, backlog, deliveries, and customer performance using Excel.
• Collaborate with internal teams to achieve service objectives for Modern Trade accounts.
• Manage day-to-day operational communications with Italian customers.
• Provide support to supply chain activities when required.

Skills

English proficiency

Advanced Excel

Attention to detail

Organizational skills

Customer-oriented

Education

Bachelor's Degree in Business Administration or Economics

Tools

SAP

Oracle

ERP systems

Job description

The Customer Service Specialist is responsible for the operational and administrative management of customer orders within the Mass Market (GDO) channel, ensuring a high level of service and supporting coordination among customers, sales teams, logistics, supply planning, and finance. The role involves monitoring the entire order lifecycle, from order receipt to fulfilment, ensuring accuracy, timeliness, and effective resolution of any issues that may arise.

We are partnering with a leading international Personal Care company to recruit a Customer Service Specialist.

Description

• Manage the order entry and order monitoring process across different channels.
• Ensure the smooth flow of information between customers, sales teams, logistics, and supply chain functions.
• Handle issues related to deliveries, returns, and customer complaints.
• Verify the accuracy of commercial agreements and promotional conditions applied to customer orders.
• Create and maintain customer master data records.
• Support administrative activities related to orders, invoicing (invoices and credit notes), and customer contracts.
• Prepare reports and analyses also using Excel on service levels, backlog, deliveries, and customer performance.
• Collaborate with internal teams to ensure service objectives are achieved for key Modern Trade retail accounts.
• Manage day-to-day operational communications with Italian customers.
• Provide support to supply chain activities when required

Profile

A successful Customer Service Specialist should have:

• High School Diploma or Bachelor's Degree in Business Administration, Economics, or a related field.
• Previous experience in Customer Service, Order Management, or Commercial Back Office roles.
• Excellent command of English, both written and spoken.
• Advanced proficiency in Microsoft Excel (Pivot Tables, lookup formulas, reporting).
• Strong attention to detail, organizational skills, and customer-oriented mindset.

Preferred Qualifications

• Experience managing customers within the mass market (GDO) sector.
• Basic knowledge of accounting and administrative processes, including invoicing, credit notes, payment management, and reconciliations.
• Experience with ERP systems (SAP, Oracle, or equivalent).
• Familiarity with logistics and supply chain processes.

Job Offer

• Annual salary between €30,000 and €34,000.
• Performance-based bonus of 10% MBO.
• Permanent contract

Unless you are applying for positions reserved for protected categories under Law 68/99 (in which case we only ask you to confirm that you belong to these categories, without any further information on your health or disability), your CV must not contain any information relating to your health status or to your belonging to a protected category, as this is not relevant to the assessment of your application.