Ops Quality & Process Specialist — Hybrid (Global Trade)

FedEx Corporation; Varese; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started and on-the

job learning opportunities

Extensive learning resources to grow

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Corporation in Lombardy, Italy, seeks an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist within the European Global Trade Service group.

The role spans IT, PL, PT markets, driving analytics and continuous improvement across our operations. You will perform root cause analysis, lead quality initiatives, and collaborate with customs clearance teams, Planning, Engineering and Compliance to improve service and achieve strategic quality objectives.

Qualifications

• Solid problem-solving, analytical skills and IT affinity.
• Proactivity and capability to influence change.
• Process and methodological way of thinking.
• Excellent communication skills at all levels of the organization.
• Strong ability to plan and organize with attention to detail.
• Experience and knowledge across various operational fields, particularly customs clearance.
• Excellent coordination and leadership skills to drive projects.
• University degree.
• PM certification preferred (e.g. PRINCE2, PMP).

Responsibilities

• Root cause analysis based on available or self-generated dashboards or data queries.
• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives.
• Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service.
• Ensure alignment with strategic quality objectives and operational standards.
• Support programs/projects across different regions together with multiple departments.

Skills

Problem-solving

Analytical skills

IT affinity

Proactivity

Influence change

Process thinking

Communication

Planning and organizing

Customs clearance experience

Coordination and leadership

PM certification

Education

University degree

Tools

PRINCE2

PMP

Job description

FedEx Corporation in Lombardy, Italy, seeks an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist within the European Global Trade Service group.

The role spans IT, PL, PT markets, driving analytics and continuous improvement across our operations. You will perform root cause analysis, lead quality initiatives, and collaborate with customs clearance teams, Planning, Engineering and Compliance to improve service and achieve strategic quality objectives.