Global Trade Quality & Process Specialist

FedEx; Calderara di Reno; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Assistance Program

Employee Assistance Program

On-the-job learning opportunities

Great career opportunities

Descrizione del lavoro

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist within a newly formed European Global Trade Service department. The role focuses on driving quality, process improvements and customs clearance performance across IT, PL and PT scopes.

You will partner with operations, Planning, Compliance and Regulatory teams to align with quality objectives and standards, while leading initiatives that enhance service and efficiency in a dynamic logistics environment.

Competenze

• University degree in a relevant field.
• PM certification preferred (PRINCE2, PMP).
• Strong analytical, problem-solving and IT affinity.

Mansioni

• Root cause analysis based on dashboards or data queries.
• Lead and manage quality and process improvement initiatives for customs clearance operations.
• Collaborate with local customs clearance operations, Planning, Engineering, Compliance and Regulatory teams to improve service.
• Ensure alignment with strategic quality objectives and operational standards.
• Support programs/projects across regions with multiple departments.

Conoscenze

Root cause analysis

Quality improvement

Process improvement

Communication

Planning & organizing

Leadership

IT affinity

Problem-solving

Cross-functional collaboration

Detail-oriented

Formazione

University degree

PM certification (PRINCE2, PMP)

Descrizione del lavoro

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist within a newly formed European Global Trade Service department. The role focuses on driving quality, process improvements and customs clearance performance across IT, PL and PT scopes.

You will partner with operations, Planning, Compliance and Regulatory teams to align with quality objectives and standards, while leading initiatives that enhance service and efficiency in a dynamic logistics environment.