Ops Quality & Process Improvement Specialist

Fedex; Fiumicino; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Tuition assistance

Employee assistance program

Employee reduced-rate shipping

Zusammenfassung

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist for a newly formed European Global Trade Service department.

You will lead root-cause analysis, drive quality improvements, and collaborate across customs, planning, compliance and engineering teams to optimize service. The role requires strong problem-solving, analytical and communication skills, with a university degree and preferred PM certification.

Qualifikationen

• Solid problem-solving, analytical skills and IT affinity.
• Proactivity and capability to influence change.
• Process and methodological way of thinking.
• Excellent communication skills at all levels of the organization.
• Strong ability to plan and organize with attention to detail.
• Experience and knowledge across various operational fields, particularly customs clearance.
• Excellent coordination and leadership skills to drive projects.
• University degree.
• PM certification preferred (e.g. PRINCE2, PMP, etc.)

Aufgaben

• Root cause analysis based on available or self-generated dashboards or data queries.
• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives.
• Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service.
• Ensure alignment with strategic quality objectives and operational standards.
• Support programs/projects across different regions together with multiple departments

Kenntnisse

Problem solving

Analytical skills

IT affinity

Proactivity

Influence change

Process mindset

Communication skills

Planning & organizing

Customs clearance knowledge

Coordination & leadership

University degree

PM Certification

Ausbildung

University degree

PM Certification

Jobbeschreibung

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist for a newly formed European Global Trade Service department.

You will lead root-cause analysis, drive quality improvements, and collaborate across customs, planning, compliance and engineering teams to optimize service. The role requires strong problem-solving, analytical and communication skills, with a university degree and preferred PM certification.