Global Ops Quality & Process Excellence Specialist

FedEx; Varese; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Reduced-rate shipping

Career opportunities

Training opportunities

Job summary

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist to join a newly formed European Global Trade Service team. The role focuses on root-cause analysis, leading quality initiatives, and collaborating with customs clearance operations, Planning, Engineering, and Compliance to elevate service levels across IT, Poland, and Portugal.

The ideal candidate has strong analytical skills, IT affinity, and a proven ability to influence change, with a University degree and PM

Qualifications

• Bachelor's degree or equivalent.
• Strong analytical and problem-solving skills.
• Experience with cross-functional project work and process improvement.

Responsibilities

• Root cause analysis using dashboards or data queries.
• Lead and manage quality and process improvement initiatives.
• Collaborate with customs clearance operations, Planning, Engineering, and Compliance to improve service.
• Align with quality objectives and standards across regions.
• Support programs/projects with multiple departments.

Skills

Root cause analysis

Quality improvement

Project coordination

IT affinity

Proactivity

Influence change

Process thinking

Communication skills

Planning & organizing

Leadership

Education

University degree

Tools

PM Certification (PRINCE2 / PMP)

Job description

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist to join a newly formed European Global Trade Service team. The role focuses on root-cause analysis, leading quality initiatives, and collaborating with customs clearance operations, Planning, Engineering, and Compliance to elevate service levels across IT, Poland, and Portugal.

The ideal candidate has strong analytical skills, IT affinity, and a proven ability to influence change, with a University degree and PM