Quality & Process Ops Specialist — Trilingual (EN/IT/CN)

Randstad NV; Roma; On-site; EUR 27,000 - 35,000; Part time

Job summary

Randstad NV in Italy is seeking a Quality Operations Specialist to join our Rome-based team. The role focuses on establishing, refining, and monitoring quality management systems across marketing, sales, and delivery operations, using data-driven insights to drive improvements.

You will analyze process efficiency, mitigate operational risks, and support execution of domain-level strategic goals through cross-functional collaboration in a fast-paced tech environment.

Qualifications

• Fluency in English, Italian and Chinese (mandatory).
• Minimum 1 year of experience in sales operations, KPI management, or data analysis.
• Proven ability to translate metrics into actionable insights and risk mitigation.
• Strong proficiency with Excel and PowerPoint; CRM experience is a plus.

Responsibilities

• Establish and enhance quality management systems across sales, marketing and delivery.
• Analyze processes to identify efficiency bottlenecks and quality gaps.
• Monitor daily operations and support execution of strategic goals with data insights.

Skills

Trilingual EN-IT-CN

Data-driven analysis

Operational leadership

Excel

PowerPoint

CRM platforms

Tools

Excel

PowerPoint

CRM platforms

Job description

Randstad NV in Italy is seeking a Quality Operations Specialist to join our Rome-based team. The role focuses on establishing, refining, and monitoring quality management systems across marketing, sales, and delivery operations, using data-driven insights to drive improvements.

You will analyze process efficiency, mitigate operational risks, and support execution of domain-level strategic goals through cross-functional collaboration in a fast-paced tech environment.