Senior Ops Quality & Process Improvement Specialist

FedEx; Marcon; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Training to get you started and on-the

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist to join a newly formed European Global Trade Service team. The role involves root-cause analysis, leading quality initiatives, and collaborating with customs clearance ops, planning, engineering, and compliance to improve service.

The ideal candidate has a university degree, strong problem-solving and IT skills, and PM certification is a plus.

Qualifications

• Solid problem-solving and IT affinity.
• Proactivity and ability to influence change.
• Process and methodological thinking.
• Excellent communication at all levels of the organization.
• Strong planning and organizing with attention to detail.
• Experience across operational fields, particularly customs clearance.
• Strong coordination and leadership to drive projects.

Responsibilities

• Perform root-cause analysis using dashboards and data queries.
• Lead quality and process improvement initiatives to support service objectives.
• Collaborate with customs clearance ops, Planning, Engineering, Compliance, Regulatory and other functions to improve service.
• Ensure alignment with strategic quality objectives and standards.
• Support programs and projects across regions with multiple departments.

Skills

Problem-solving

IT affinity

Proactivity

Influence change

Process thinking

Communication

Planning & organization

Customs knowledge

Leadership

Education

University degree

PM certification (PRINCE2/PMP)

Job description

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist to join a newly formed European Global Trade Service team. The role involves root-cause analysis, leading quality initiatives, and collaborating with customs clearance ops, planning, engineering, and compliance to improve service.

The ideal candidate has a university degree, strong problem-solving and IT skills, and PM certification is a plus.