Operations Manager, AMZL

Amazon; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company seeks an Operations Manager in Milano to oversee the delivery of packages and manage both Delivery Service Partners and a team of 200 associates. This key role involves driving operational excellence, analyzing metrics, and leading problem-solving initiatives. The ideal candidate has robust leadership experience, fluency in English and Spanish, and a solid background in last-mile logistics. The position requires flexibility and a commitment to safety and performance metrics.

Competenze

• 6+ years of general experience required.
• 6+ years as people manager is essential.
• Solid understanding of Last mile operations.

Mansioni

• Manage day-to-day relationships with Delivery Service Providers.
• Drive operational goals and metrics for the Delivery Station.
• Present operational metrics to the senior leadership team.

Conoscenze

Management skills

Problem-solving

Communication

Leadership

Fluency in English and Spanish

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

Job Summary

At Amazon, we are focused on delivering the most customer‑centric experience on earth. We distribute millions of products each year to loyal customers worldwide. In these key roles, you will help us exceed productivity goals and deliver against our customer promises.

About Amazon

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

Responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis.
• Managing day‑to‑day relationships with multiple Delivery Service Providers (DSPs).
• Driving operational goals and metrics for your Delivery Station and communicating the vision to your team.
• Presenting operational metrics regularly to the senior leadership team.
• Problem‑solving for closing gaps between performance and goals.
• Hiring and developing top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning and employee engagement.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.

Key Job Responsibilities

The Ops Manager leads an operation for +70k packages. Manages On‑The‑Road execution encompassing Delivery Service Partners and Drivers on route and develops strategies to streamline these operations. Leads a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

A Day in the Life

This manager will be responsible for key metrics including, but are not limited to: Safety Metrics, On‑The‑Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projects.

About the Team

Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost‑benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large‑scale operations.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 6+ years of general experience.
• Solid understanding/background from Last mile operations.
• English and Spanish Fluency.
• 6+ Years as people manager.

Preferred Qualifications

• MBA.
• Solid Experience implementing Lean Manufacturing methodology.
• 2+ years Managing Projects E2E for a specific Site/Building.

Accommodation Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted

Posted: December 11, 2025 (Updated 13 days ago)

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.