Onboard Shopping Consultant - Elevate Guest Experience & Revenue

Costa Crociere S.p.A.; Lombardia; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

International experience onboard

Meals provided

Free internet onboard

Discounts on shops/restaurants/spa

Cabin + bathroom

Job summary

Costa Crociere S.p.A. is seeking a Shopping Consultant (Sales Advisor) shipside to blend sales expertise with guest experience onboard. You will build relationships, upsell experiences, and drive revenue while maintaining safety and service standards.

Ideal candidates have 2+ years in retail/sales, fluency in English (C1) and two other languages (B2+), and strong MS Office skills. This role offers international onboard exposure, meals, internet, cabins, and crew discounts.

Qualifications

• Secondary school diploma or degree in tourism, languages or humanities.
• At least 2 years in Retail/Sales, with cross-/upselling or onboard revenue experience.
• Fluent English (C1) and two other languages at B2 level or higher (Italian/French/German/Spanish).
• Proficient in MS Office (Word/PowerPoint/Excel).
• Customer-focused with strong relationship-building and memorable guest experiences.
• Results-driven and resilient, with ambition to achieve goals.
• Authentic communicator and storyteller, able to energize and engage guests.
• Curious, collaborative, proactive across departments.

Responsibilities

• Build trusted relationships with guests as onboard consultant and reference point.
• Understand guest needs and use storytelling to enhance cruise journey.
• Recommend products and experiences using a consultative approach.
• Maximize revenue through cross-selling and upselling opportunities.
• Overcome objections and guide purchasing decisions to close sales.
• Apply retail best practices, visual merchandising and asset protection.
• Monitor sales targets and support onboard departments in achieving goals.
• Contribute to sales capability development across onboard teams.
• Participate in revenue meetings and propose ideas to drive growth.
• Promote safety, service excellence and compliance with procedures.

Skills

Customer relationships

Storytelling

Consultative selling

Upselling

MS Office

Education

Secondary education diploma

Tools

MS Office

Job description

Costa Crociere S.p.A. is seeking a Shopping Consultant (Sales Advisor) shipside to blend sales expertise with guest experience onboard. You will build relationships, upsell experiences, and drive revenue while maintaining safety and service standards.

Ideal candidates have 2+ years in retail/sales, fluency in English (C1) and two other languages (B2+), and strong MS Office skills. This role offers international onboard exposure, meals, internet, cabins, and crew discounts.