Onboard Shopping Consultant — Guest Experience & Sales

Costa Crociere S.p.A.; Genova; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meals and accommodation included

Attractive variable bonus

Job summary

Costa Crociere S.p.A. is seeking a Shopping Consultant to inspire guests to explore Costa experiences aboard our ships. By storytelling, relationship-building and sales expertise you will help guests discover unforgettable experiences and contribute to onboard revenue.

The role can be structured as a multi-category consultant or as a specialist in a single department, with meals and accommodation included. You will work in an international crew environment aboard a Costa ship, leveraging

Qualifications

• Minimum 2 years of experience in Retail/Sales, ideally with cross-/up-selling or onboard revenue experience.
• Excellent command of English (C1) and at least two other languages (B2 level) such as Italian, French, German or Spanish.
• Good knowledge of MS Office (Word, PowerPoint, Excel).

Responsibilities

• Inspire guests to explore Costa experiences using storytelling and relationship-building.
• Recommend products and experiences to maximize onboard revenue through consultative selling.
• Collaborate across onboard departments or specialize in a single department as needed.
• Apply retail best practices, monitor sales targets, and support commercial goals.
• Promote safety, professionalism and high service standards onboard.

Skills

Retail/Sales experience

Onboard revenue

Storytelling

Relationship-building

MS Office

Education

Secondary school diploma or degree in tourism, languages or humanities

Job description

Costa Crociere S.p.A. is seeking a Shopping Consultant to inspire guests to explore Costa experiences aboard our ships. By storytelling, relationship-building and sales expertise you will help guests discover unforgettable experiences and contribute to onboard revenue.

The role can be structured as a multi-category consultant or as a specialist in a single department, with meals and accommodation included. You will work in an international crew environment aboard a Costa ship, leveraging