Shopping Consultant (Sales Advisor)...

Costa Crociere S.P.A.; Napoli; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Free meals onboard

Assigned cabin (single or double)

Free internet (onboard)

Crew discounts on dining and spa

Laundry service

Travel & embarkation logistics covered

Shops and staff discounts

Job summary

Costa Crociere S.P.A. is seeking a Shopping Consultant (Sales Advisor) shipside to transform sales expertise into exceptional guest experiences onboard.

You will act as the guest’s on-site consultant, build trusted relationships, and drive cross-selling while ensuring safety and compliance. The role requires a strong English command (C1) and at least two additional languages at B2 level, plus a secondary school diploma or degree in tourism, languages or humanities.

Qualifications

• Secondary school diploma or degree in tourism, languages or humanities
• At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Responsibilities

• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.
• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.

Job description

Shopping Consultant (Sales Advisor) Shipside Career

Are you ready to turn your sales expertise into unforgettable guest experience while driving commercial success onboard? Drive success, Live your ambition.

What You Will Do

Customer Relationship & Guest Experience

• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.

Consultative Selling & Revenue Growth

• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.

Commercial Excellence & Business Impact

• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.

Safety & Professional Standards

• Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.

Who You Are Required

• Secondary school diploma or degree in tourism, languages or humanities
• At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to Have

• Previous experience on board or in international, multicultural environments

What We Offer

Your life onboard

• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Discover Your Benefits

What We Offer Your Growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Explore Your Potential

Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Why Costa

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Additional Info

• Your Contract Fixed-term, full-time, onboard.
• Salary range Gross annual salary starts from 20.870 €.
• To that amount shall be added variable items, when applicable.
• Location On Board
• Application deadline 30/11/2026
• E-mail/contact of the recruiting team (Not for submitting applications) [e-mail]

Further information

Visit our dedicated section Shipside