German International host/ess

Costa Crociere S.p.A.; Genova; Ibrido; EUR 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals and accommodation included

Variable bonus in addition to salary

Free internet onboard

Discounts on onboard restaurants and c

Crew cabin and laundry services

Descrizione del lavoro

Costa Crociere S.p.A. is seeking a German International Host/Hostess to be the main reference for German guests onboard, ensuring they feel welcomed, understood and fully supported throughout their cruise experience.

You will translate materials, make public announcements, and assist with guest relations, complaints, and safety communications, all while embodying Costa values and driving guest satisfaction and loyalty.

Competenze

• Secondary school in Tourism or Humanities.
• At least 6 months experience in tourism (e.g., reception, accompanying Guests).
• English & German knowledge at least at C1 level.
• Being at ease with public speaking.
• Sales skills are a plus.
• Customer-focused and relationship-driven, with a natural ability to build trust.

Mansioni

• Translate and translate announcements for German guests; act as PR liaison during events and embarkation/disembarkation.
• Manage complaints and problem solving; report with SA&PI to heads of department.
• Support revenue management by promoting services and maximizing guest satisfaction.
• Organize onboard activities and promote health and safety standards.

Conoscenze

German (C1)

English (C1)

Public speaking

Customer service

Sales skills

Problem solving

Formazione

Secondary school in Tourism or Humanities

Strumenti

SA&PI system

Descrizione del lavoro

Are you ready to become the key point of reference for international guests, turning every conversation into trust, connection and unforgettable cruise memories onboard?

WHAT YOU WILL DO

As a German International Host/Hostess, you will be the main point of reference for German guests, helping them feel welcomed, understood and fully supported onboard.

By removing language barriers and building trusted relationships, you will respond to guest needs and enhance their cruise experience. As a Costa Values Ambassador, you will contribute to guest satisfaction, NPS and OBR while inspiring connection across cultures.

Translation & Announcements

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise
• Act as point of reference for German speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
• Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).

Management of complaints and problem solving

• Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest,
• Report or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.

Support to revenue management services

• Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.

Safety Culture & Awareness

• Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well‑managed environment.

WHO YOU ARE

Required:

• Secondary school in Tourism or Humanities
• At least 6 months experience in tourism (i.e., reception, accompanying Guests
• English & German knowledge at least at C1 level
• Being at ease with public speaking
• Being enthusiastic and problem-solving oriented
• Sales skills are a plus
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have:

• Previous experience on board or in international, multicultural environments

WHAT WE OFFER

Your contract

• Meals and accommodation included throughout your contract;
• Attractive variable bonus in addition to salary

• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
• Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/

Your growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals
• Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Bring your ambitions to life. Join us and discover our ocean of possibilities

Additional Info

Contract type: Fixed-term, full-time, onboard — average duration 4–6 months – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS

Salary: Gross Annual salary starts from 20.870 Euro. To that amount shall be added variable items, when applicable.

Further details will be provided on the first contact. Calculation of gross salary is done taking into consideration 8 months of employment in a calendar year.

Time required to submit the application: approximately 3 minutes

CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail/contact of the recruiting team (not for submitting applications): [e-mail]

Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers