Shopping Consultant (Sales Advisor) - On Board Our Ships

Costa Crociere S.P.A.; Genova; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meals and accommodation included

Attractive variable bonus

Descripción de la vacante

Costa Crociere S.p.A. is seeking a Shopping Consultant to inspire guests to explore Costa experiences aboard our ships. By storytelling, relationship-building and sales expertise you will help guests discover unforgettable experiences and contribute to onboard revenue.

The role can be structured as a multi-category consultant or as a specialist in a single department, with meals and accommodation included. You will work in an international crew environment aboard a Costa ship, leveraging

Formación

• Minimum 2 years of experience in Retail/Sales, ideally with cross-/up-selling or onboard revenue experience.
• Excellent command of English (C1) and at least two other languages (B2 level) such as Italian, French, German or Spanish.
• Good knowledge of MS Office (Word, PowerPoint, Excel).

Responsabilidades

• Inspire guests to explore Costa experiences using storytelling and relationship-building.
• Recommend products and experiences to maximize onboard revenue through consultative selling.
• Collaborate across onboard departments or specialize in a single department as needed.
• Apply retail best practices, monitor sales targets, and support commercial goals.
• Promote safety, professionalism and high service standards onboard.

Conocimientos

Retail/Sales experience

Onboard revenue

Storytelling

Relationship-building

MS Office

Educación

Secondary school diploma or degree in tourism, languages or humanities

Descripción del empleo

What You Will Do

As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences.

Customer Relationship & Guest Experience

• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.

Consultative Selling & Revenue Growth

• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.

Commercial Excellence & Business Impact

• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.

Safety & Professional Standards

• Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.

Who You Are

Required

• Secondary school diploma or degree in tourism, languages or humanities
• At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have

• Previous experience on board or in international, multicultural environments

What We Offer

Your contract

• Fixed-term, full-time, onboard
• Meals and accommodation included throughout your contract;
• Attractive variable bonus in addition to salary

Your life onboard

• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/

Your growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Bring your ambitions to life. Join us and discover our ocean of possibilities