Onboard Guest Experience & Sales Advisor

Costa Crociere S.P.A.; Napoli; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Free meals onboard

Assigned cabin (single or double)

Free internet (onboard)

Crew discounts on dining and spa

Laundry service

Travel & embarkation logistics covered

Shops and staff discounts

Job summary

Costa Crociere S.P.A. is seeking a Shopping Consultant (Sales Advisor) shipside to transform sales expertise into exceptional guest experiences onboard.

You will act as the guest’s on-site consultant, build trusted relationships, and drive cross-selling while ensuring safety and compliance. The role requires a strong English command (C1) and at least two additional languages at B2 level, plus a secondary school diploma or degree in tourism, languages or humanities.

Qualifications

• Secondary school diploma or degree in tourism, languages or humanities
• At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Responsibilities

• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.
• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.

Job description

Costa Crociere S.P.A. is seeking a Shopping Consultant (Sales Advisor) shipside to transform sales expertise into exceptional guest experiences onboard.

You will act as the guest’s on-site consultant, build trusted relationships, and drive cross-selling while ensuring safety and compliance. The role requires a strong English command (C1) and at least two additional languages at B2 level, plus a secondary school diploma or degree in tourism, languages or humanities.