Onboard Shopping Consultant: Elevate Guest Experience

Costa Crociere S.P.A.; Genova; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

International experience

Travel and logistics covered

Free daily meals

Crew cabin provided

Free internet

Discounts on shops and bars

Job summary

Costa Crociere S.P.A. seeks a Shopping Consultant (Sales Advisor) onboard to turn sales expertise into exceptional guest experiences on ships.

You will act as an onboard consultant, building relationships and guiding guests through product choices to drive revenue with storytelling and consultative selling. Key responsibilities include cross-selling, close collaboration with onboard teams, and applying retail best practices while maintaining safety and professional standards.

Qualifications

• Secondary school diploma or degree in tourism, languages or humanities.
• At least 2 years of experience in Retail/Sales, ideally cross-/up-selling or onboard revenue roles.
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish).
• Good knowledge of MS Office (Word, PowerPoint, Excel).
• Customer-focused and relationship-driven with the ability to build trust and memorable experiences.

Responsibilities

• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.
• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.

Skills

English (C1)

Multilingual (Italian, French, German,

Education

Secondary school diploma or degree in tourism, languages or humanities

Tools

MS Office (Word, PowerPoint, Excel)

Job description

Costa Crociere S.P.A. seeks a Shopping Consultant (Sales Advisor) onboard to turn sales expertise into exceptional guest experiences on ships.

You will act as an onboard consultant, building relationships and guiding guests through product choices to drive revenue with storytelling and consultative selling. Key responsibilities include cross-selling, close collaboration with onboard teams, and applying retail best practices while maintaining safety and professional standards.