Omni-Channel Luxury Client Experience Ambassador

Prada; Toscana; On-site; EUR 24,000 - 36,000; Full time

Job summary

Prada Group in Tuscany seeks a client-focused luxury sales associate to welcome high-end clients and convey brand values. You will build lasting relationships, know fashion trends, and drive sales while delivering an outstanding in-store experience.

Join a team that emphasizes professionalism, exceptional service, and collaboration across departments, with opportunities for growth in a vibrant luxury environment.

Qualifications

• Excellent in-store customer service and relationship building.
• Ability to work in a luxury retail environment.
• Knowledge of fashion trends and products.
• Strong communication and interpersonal skills.
• Fluency in English required; other languages desirable.

Responsibilities

• Place the customer at the center, creating a welcoming environment and strive to meet their needs with exceptional service.
• Capture customer data in the CRM to personalize connections and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, exceptional experience and a positive working environment.
• Welcome and serve the customer with excellent in-store service at all times.
• Engage in cross-selling to maximize sales and meet KPIs.
• Stay up-to-date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Address customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual displays to a high standard.
• Contribute to security and prevent product theft.

Skills

Passion for selling

Luxury fashion knowledge

Relationship building

Team player

Excellent communication

Ambition and resilience

Product knowledge

Fluent English

Job description

Prada Group in Tuscany seeks a client-focused luxury sales associate to welcome high-end clients and convey brand values. You will build lasting relationships, know fashion trends, and drive sales while delivering an outstanding in-store experience.

Join a team that emphasizes professionalism, exceptional service, and collaboration across departments, with opportunities for growth in a vibrant luxury environment.