Luxury Client Advisor: Elevate the Brand Experience

PRADA; Bologna; In loco; EUR 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

Prada Group in Bologna seeks a Client Advisor to deliver extraordinary luxury experiences, putting clients at the center and guiding them through the Prada world.

You will drive personal and store targets, build lasting relationships via CRM, and participate in omnichannel initiatives. A passion for fashion and brand heritage is essential.

Join a creative, international team committed to excellence and inclusivity.

Competenze

• Experience as a Client Advisor, Sales Assistant or similar in luxury fashion.
• Strong customer orientation and excellent interpersonal skills.
• Passion for fashion, brand heritage, and the ability to communicate product knowledge to clients.

Mansioni

• Put customers first, creating a welcoming environment and delivering excellent service.
• Exceed individual sales targets and contribute to store success.
• Achieve KPIs with high-quality sales and service.
• Demonstrate deep product knowledge and Prada heritage.
• Capture client data in CRM to personalize relationships.
• Follow up with clients to strengthen long-term relationships.
• Host in-store or virtual appointments to engage clients.
• Promote an Omni-Channel shopping experience.
• Stay up-to-date with luxury fashion trends and the Prada universe.
• Resolve client complaints with guidance from management.
• Maintain care for products and comply with stock procedures.
• Use digital tools to deliver integrated luxury experiences.
• Collaborate with Back of House and keep stock organized.
• Adhere to company procedures and reporting requirements.
• Be a team player and foster a positive, inclusive environment.

Conoscenze

Customer focus

Relationship building

Interpersonal communication

Strumenti

CRM software

Descrizione del lavoro

Prada Group in Bologna seeks a Client Advisor to deliver extraordinary luxury experiences, putting clients at the center and guiding them through the Prada world.

You will drive personal and store targets, build lasting relationships via CRM, and participate in omnichannel initiatives. A passion for fashion and brand heritage is essential.

Join a creative, international team committed to excellence and inclusivity.