Luxury Beauty Advisor & Client Experience Specialist

PRADA; Milano; On-site; EUR 32,000 - 52,000; Full time

Job summary

Prada Group in Italy seeks a Beauty Advisor to deliver exceptional experiences and convert customers into brand advocates through personalized consultations and expert product knowledge.

You will drive sales, stay updated on beauty trends, support daily store operations, and build long-lasting relationships while upholding diversity and inclusion and collaborating with a cosmopolitan team.

Qualifications

• Experience in beauty retail is required.
• Deep knowledge of beauty and fragrance categories.
• Ability to understand and anticipate client needs.
• Solid makeup techniques and professional beauty knowledge.
• Make-up artist certification is a plus; able to work independently or in a team.
• Fluent English; other languages desirable.

Responsibilities

• Act as Prada Ambassador by upholding brand values.
• Share passion for beauty and product knowledge with customers.
• Leverage storytelling and beauty tech tools for engaging experiences.
• Build emotional connections with customers through active listening.
• Utilize CRM data to develop long-term client relationships.
• Cross-sell across categories to reach individual KPIs.
• Collaborate with colleagues to ensure exceptional experiences and inclusive environment.
• Upskill to adapt to evolving luxury beauty and retail.
• Stay updated on beauty trends.
• Support daily store operations and team collaboration.

Skills

Beauty retail

Fragrances knowledge

Make-up techniques

Client needs understanding

Team player

English language

Make-up artist certification

CRM & storytelling

Job description

Prada Group in Italy seeks a Beauty Advisor to deliver exceptional experiences and convert customers into brand advocates through personalized consultations and expert product knowledge.

You will drive sales, stay updated on beauty trends, support daily store operations, and build long-lasting relationships while upholding diversity and inclusion and collaborating with a cosmopolitan team.