Firenze Luxury Client Advisor: Elevate Experiences

PRADA; Firenze; On-site; EUR 28,000 - 40,000; Full time

Job summary

Prada Group in Florence seeks a luxury sales ambassador to guide clients through the brand universe, ensuring an extraordinary shopping experience and building lasting relationships. You will prioritize client needs, capture data for personalized service, and collaborate with teams to sustain brand excellence.

Ideal candidates bring passion for luxury retail, strong communication, and a proactive attitude toward cross-selling and trend awareness.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• Fluent spoken English expected. Other languages are desirable.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request.
• Capture Customer data into the Company CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and collaborate with colleagues to ensure exceptional experiences and a positive working environment.
• Welcome and serve the customer with an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales opportunities and achieve targets.
• Stay up-to-date with fashion trends and competitors and demonstrate product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure shop floor and visual displays meet high standards and stock procedures.

Skills

Customer service

Luxury retail

Product knowledge

Teamwork

Communication skills

English fluency

Job description

Prada Group in Florence seeks a luxury sales ambassador to guide clients through the brand universe, ensuring an extraordinary shopping experience and building lasting relationships. You will prioritize client needs, capture data for personalized service, and collaborate with teams to sustain brand excellence.

Ideal candidates bring passion for luxury retail, strong communication, and a proactive attitude toward cross-selling and trend awareness.