Luxury Omni-Channel Client Advisor (EMEA Sales)

BoF Careers; Milano; On-site; EUR 30,000 - 42,000; Full time

Job summary

Prada Group in Milano is seeking a Client Services professional to support client contacts through calls, chat, email and WhatsApp while coordinating omni-channel interactions across the EMEA region.

The role blends high-quality client assistance with proactive sales opportunities and cross-functional collaboration to deliver an elevated client experience focused on satisfaction, loyalty, and business growth.

Qualifications

• Passion for connecting with clients and building personalized relationships to drive sales.
• Exceptional client service, active listening, and clear written and spoken communication.
• Understanding of Prada Group products, services, and policies.
• Proficiency with computers, CRM software, and strong typing skills.
• Ability to ask questions to clarify information and diffuse tense situations.
• Fluency in English and Italian is mandatory; additional languages valued.

Responsibilities

• Embrace a client-first culture and deliver elevated luxury service.
• Execute strategies to drive client retention, engagement, and repeat purchases.
• Utilize CRM system to manage client interactions across phone, email, live chat, and WhatsApp.
• Build long-term relationships through authentic clienteling and personalized experiences.
• Respond efficiently to clients and resolve issues across orders, delivery, returns, and refunds.
• Support sales targets while representing Prada Group as a brand ambassador in virtual spaces.
• Collaborate with stores and corporate teams to ensure seamless client experiences.
• Attend seminars to improve knowledge, performance, and sales strategies.
• Meet or exceed service and sales KPIs while maintaining luxury client service standards.

Job description

Prada Group in Milano is seeking a Client Services professional to support client contacts through calls, chat, email and WhatsApp while coordinating omni-channel interactions across the EMEA region.

The role blends high-quality client assistance with proactive sales opportunities and cross-functional collaboration to deliver an elevated client experience focused on satisfaction, loyalty, and business growth.