Luxury Brand Sales Ambassador

PRADA; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Prada in Milano seeks a customer-oriented luxury sales ambassador to guide clients through the world of the brand, maximizing individual and team sales while delivering an extraordinary luxury experience. You’ll learn and share product knowledge, stay aware of fashion trends, and build lasting client relationships in a premium environment.

The role emphasizes using a CRM for client data, embracing omni-channel mindset, and contributing to a welcoming store atmosphere with a focus on brand values

Competenze

• Passion for selling and stores
• Interest in luxury/fashion, art and design
• Experience building long-lasting client relationships
• Ability to work both in a team and independently
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation and problem solving
• Passion and knowledge of the managed product category
• Fluent English; other languages desirable

Mansioni

• Place the Customer at the center, creating a welcoming environment and delivering exemplary service.
• Capture Customer data into the CRM to build personal connections and future opportunities.
• Promote and embrace the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, high-quality experience and a positive environment.
• Welcome and serve customers, delivering an excellent in-store experience.
• Engage in cross-selling with all departments to maximize sales and meet KPIs.
• Stay up-to-date with fashion trends and competitors; demonstrate product knowledge.
• Handle complaints by liaising with the line manager when needed.
• Maintain high standards of shop floor visuals and stock procedures.
• Contribute to security and prevent product thefts.

Conoscenze

Passion for selling

Luxury/fashion interest

Relationship building

Team and autonomy

Communication skills

Ambition and resilience

Product category knowledge

English fluent

Descrizione del lavoro

Prada in Milano seeks a customer-oriented luxury sales ambassador to guide clients through the world of the brand, maximizing individual and team sales while delivering an extraordinary luxury experience. You’ll learn and share product knowledge, stay aware of fashion trends, and build lasting client relationships in a premium environment.

The role emphasizes using a CRM for client data, embracing omni-channel mindset, and contributing to a welcoming store atmosphere with a focus on brand values