Luxury Client Experience Ambassador

Prada; Lombardia; On-site; EUR 30,000 - 42,000; Full time

Job summary

Prada Group in Lombardy, Italy seeks a client-focused ambassador to convey the Brand philosophy and provide an extraordinary luxury customer experience. You will guide clients into the world of the Brands, maximize individual and team sales, and foster lasting brand loyalty.

Responsibilities include placing the customer at the center, capturing data in the CRM, embracing an Omni Channel mindset, collaborating with colleagues, maintaining high visual and service standards, and staying ahead on

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• Fluent spoken English expected. Other languages are desirable.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Passion for selling

Luxury/fashion interest

Relationship building

Teamwork & independence

Communication

Ambition & resilience

Product knowledge

English proficiency

Job description

Prada Group in Lombardy, Italy seeks a client-focused ambassador to convey the Brand philosophy and provide an extraordinary luxury customer experience. You will guide clients into the world of the Brands, maximize individual and team sales, and foster lasting brand loyalty.

Responsibilities include placing the customer at the center, capturing data in the CRM, embracing an Omni Channel mindset, collaborating with colleagues, maintaining high visual and service standards, and staying ahead on