Omni‑Channel Luxury Client Advisor

PRADA

Reggello

In loco

EUR 32.000 - 46.000

Tempo pieno

8 giorni fa

Generatore di candidature

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Descrizione del lavoro

Prada Group in Italy is seeking an Outlet Client Advisor to deliver an exceptional luxury service, place clients first, and promote the brand philosophy across in-store and ecommerce channels. You will develop deep product knowledge, strive to exceed sales targets, capture client data in the CRM, and collaborate with back-of-house teams to ensure an integrated, seamless customer experience.

Fluency in English and a passion for fashion are essential; experience in premium or luxury retail is a

Competenze

Experience in luxury or premium retail environment.
Strong customer service mindset and empathy.
Ability to use CRM and digital tools.

Mansioni

Place the clients at the center, creating a welcoming environment and meeting their needs.
Exceed individual sales targets and maximize personal performance.
Aim to exceed KPI goals and ensure high-quality sales and service.
Demonstrate deep knowledge of Prada products and brand history.
Capture client data into the company CRM.
Embrace and promote the Omni Channel mindset.
Resolve client complaints with guidance from the line manager.
Use Company digital tools to offer a complete luxury experience.
Collaborate with Back of House in daily store operations.
Follow company procedures to uphold policies and standards.
Work as a team, fostering open communication and inclusion.