Lux Digital Client Advisor - Omnichannel Sales & Service

Prada; Italia; On-site; EUR 30,000 - 40,000; Full time

Job summary

Prada is seeking a dedicated Client Services member in Italy, responsible for delivering excellent client assistance through calls, chat, and email. The role emphasizes personalized support, product guidance, and proactive sales opportunities, while coordinating interactions with both EMEA stores and corporate departments.

Fluency in English and Italian is mandatory, with an additional language required. The ideal candidate possesses exceptional client service skills and a passion for cultivating relationships in a high-end luxury environment.

Qualifications

• Fluency in English and Italian is mandatory.
• Fluency in one additional language (French, Spanish, German, Turkish, or Arabic).
• Exceptional communication skills required.

Responsibilities

• Provide high-quality client assistance via multiple channels.
• Execute strategies to enhance client retention and engagement.
• Maximize the use of CRM for providing client support.

Skills

Client Service

Active listening

Verbal and written communication

Passion for sales

Multitasking

Tools

CRM software

Job description

Prada is seeking a dedicated Client Services member in Italy, responsible for delivering excellent client assistance through calls, chat, and email. The role emphasizes personalized support, product guidance, and proactive sales opportunities, while coordinating interactions with both EMEA stores and corporate departments.

Fluency in English and Italian is mandatory, with an additional language required. The ideal candidate possesses exceptional client service skills and a passion for cultivating relationships in a high-end luxury environment.