Leccio - Client Advisor

PRADA; Reggello; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Prada Group in Italy is seeking an Outlet Client Advisor to deliver an exceptional luxury service, place clients first, and promote the brand philosophy across in-store and ecommerce channels. You will develop deep product knowledge, strive to exceed sales targets, capture client data in the CRM, and collaborate with back-of-house teams to ensure an integrated, seamless customer experience.

Fluency in English and a passion for fashion are essential; experience in premium or luxury retail is a

Competenze

• Experience in luxury or premium retail environment.
• Strong customer service mindset and empathy.
• Ability to use CRM and digital tools.

Mansioni

• Place the clients at the center, creating a welcoming environment and meeting their needs.
• Exceed individual sales targets and maximize personal performance.
• Aim to exceed KPI goals and ensure high-quality sales and service.
• Demonstrate deep knowledge of Prada products and brand history.
• Capture client data into the company CRM.
• Embrace and promote the Omni Channel mindset.
• Resolve client complaints with guidance from the line manager.
• Use Company digital tools to offer a complete luxury experience.
• Collaborate with Back of House in daily store operations.
• Follow company procedures to uphold policies and standards.
• Work as a team, fostering open communication and inclusion.

Conoscenze

Luxury retail

Client relationships

Problem solving

Teamwork

English fluency

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Outlet Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Clients above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world of Prada Group.

You hold yourself accountable to achieve your store sales target, acting as proactive player in ensuring the best service and responding to the Clients' needs for both in store and on ecommerce channel.

RESPONSIBILITIES

• Place the Clients at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service
• Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Clients data into the Company CRM;
• Embrace and promote the Omni Channel mindset;
• Take ownership of resolving Clients complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store;
• Act in compliance to Company procedures, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

• Passion for luxury retail and client relationship building
• Problem‑solving mindset, curiosity, and enthusiasm for fashion
• Previous experience in premium or luxury retail is a plus
• Strong teamwork and interpersonal abilities
• Fluent spoken English is expected

#LI-PR1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.