Night Front Desk Agent - Guest Services Pro

Autograph Collection; Forte dei Marmi; In loco; EUR 24.000 - 28.000; Tempo pieno

Descrizione del lavoro

Marriott International in Forte dei Marmi, Italy, is seeking a Non-Management Front Desk professional for a full-time position. Responsibilities include cashier duties, completing check-ins, and resolving guest requests while ensuring accurate room charges.

You will verify reservations, collect payments, assign rooms, and coordinate with Bellperson and Housekeeping to maintain service standards.

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Mansioni

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate department to resolve guest calls, requests, or problems.
• Process all guest check-ins by confirming reservations, verifying identity, and issuing room keys.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and document any exceptions.
• Ensure outlets charges are scanned and charged to room.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Marriott International in Forte dei Marmi, Italy, is seeking a Non-Management Front Desk professional for a full-time position. Responsibilities include cashier duties, completing check-ins, and resolving guest requests while ensuring accurate room charges.

You will verify reservations, collect payments, assign rooms, and coordinate with Bellperson and Housekeeping to maintain service standards.