Guest Experience Supervisor – Leave Coverage

Sheraton Hotels & Resorts; Unione dei comuni di Lonate Pozzolo e Ferno; In loco; EUR 28.000 - 29.000; Tempo pieno

Descrizione del lavoro

Sheraton Hotels & Resorts in Ferno, near Malpensa Terminal 1, Italy, is seeking a Non-Management Front Desk professional for full-time hours. Responsibilities include processing guest check-ins, room assignments, and issuing keys, while ensuring payment and rates align with policy.

You will balance cash handling, generate daily reports, and assist with guest requests and staff guidance. The role emphasizes professional communication and safety compliance within a busy hotel environment.

Competenze

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Mansioni

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes.
• Balance and drop receipts; complete cashier and closing reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees.

Formazione

High school diploma or GED

Strumenti

POS systems

Descrizione del lavoro

Sheraton Hotels & Resorts in Ferno, near Malpensa Terminal 1, Italy, is seeking a Non-Management Front Desk professional for full-time hours. Responsibilities include processing guest check-ins, room assignments, and issuing keys, while ensuring payment and rates align with policy.

You will balance cash handling, generate daily reports, and assist with guest requests and staff guidance. The role emphasizes professional communication and safety compliance within a busy hotel environment.