Night doorman - reception agent

Accor Hotels; Roma; On-site; EUR 21,000 - 32,000; Full time

Job summary

Accor Hotels in Rome is seeking a guest-focused front desk professional to ensure a memorable experience from arrival to departure. You will greet guests, assist with check-in/check-out, respond to requests, and settle accounts while delivering exceptional service.

You will take the initiative to personalize experiences and promote hotel facilities to enhance stays, with fluency in English and additional languages considered a plus.

Qualifications

• Service focused personality is essential.

Responsibilities

• Greet, check-in, check-out, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Service oriented

Guest service

Customer care

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

First impressions are everything! You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Greet, check-in, check-out, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

Experience is an asset

Prior experience working with Opera
Fluency in English and additional languages are a plus
Dynamic team
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.