Night Doorman - Reception Agent

ADAGIO; Roma; On-site; EUR 23,000 - 32,000; Full time

Job summary

Accor-affiliated hotel in Rome seeks a guest-focused receptionist to assist guests from arrival to departure, ensuring a memorable stay. You will greet guests, manage check-in/check-out, respond to requests, and promote hotel facilities to enhance the experience.

You will upsell services, support a dynamic team, and contribute to a welcoming atmosphere. English fluency is preferred, additional languages are a plus, and Opera experience is valued.

Qualifications

• Customer service orientation is required.
• Experience with Opera PMS is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet guests, handle check-in and check-out, respond to requests, and settle accounts while delivering exceptional service.
• Take initiatives to add a personalized experience for guests.
• Proudly promote hotel facilities and upsell services to enhance guests' stays.

Skills

Service orientation

Tools

Opera

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

First impressions are everything! You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Greet, check-in, check-out, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential

Additional Information

Experience is an asset

Prior experience working with Opera

Fluency in English and additional languages are a plus

Dynamic team

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.