Networking Engineer L1 - (Roma)

NTT Limited; Roma; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking a motivated Network Engineer to join our Managed Services team in Rome. You will deliver on-site network support for a major automotive client, coordinating with a global team to meet SLAs and maintain high customer satisfaction.

Responsibilities include daily onsite service, changes, troubleshooting, spare parts management, testing, and on-call support outside business hours. Italian fluency and English proficiency are required.

Competenze

• Strong communication and customer service focus are required.
• Experience in service delivery or IT operations is beneficial.
• Fluency in Italian; capable of working in an international environment with English.

Mansioni

• Daily Onsite Service delivery.
• Handle standard changes (AP, Switch, etc.) and handover to Operations.
• Local troubleshooting and immediate incident response.
• Break & Fix support and Major Change support.
• Local spare parts management and inventory control.
• Performance testing and tuning support.
• Hardware/software configuration clean-up and hardening.
• Backup/DR testing support and reporting.
• Escalation to Central NOC when needed.

Conoscenze

Communication

Teamwork

Learning oriented

Networking concepts

ServiceNow

Scripting & procedures

Troubleshooting

Italian language

English language

On-call readiness

Strumenti

ServiceNow

Descrizione del lavoro

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

NTT is looking for a motivated and enthusiastic Network Engineer to join our Managed Services team, delivering a key strategic service for a major international client in the automotive industry. The Network Engineer will be involved in service delivery activities related to the Italian site and will work closely with our global team to ensure the effective and continuous operation of the service, meeting agreed SLAs and contributing to a high level of customer satisfaction. The Network Engineer will be responsible for managing the local service from Monday to Friday and will be required to provide on-call support outside normal business hours to handle any incidents requiring immediate intervention at the customer site.

As Networking Engineer involved in this managed service NTT team , your main responsibilities will be:

• Daily Onsite Service
• Standard Changes (AP, Switch, etc. add, move, uninstall) including configuration and handover to Operations
• Local troubleshooting including configuration
• Break & Fix support
• Major Change support
• Local spare parts management
• Performance testing support
• Performance tuning and optimization support
• Equipment Configuration Cleaning and Hardening support
• Backup / DR testing support
• Reporting
• Escalating unresolved issues to Central NOC

To be successful in this role we require:

• Strong communication and customer service skills
• Team working and collaborative approach
• Eager to learn
• Good understanding of networking concepts (IP, DNS, DHCP)
• Familiarity with ticketing systems (e.g., ServiceNow)
• Ability to follow scripts and documented procedures
• Confidence in troubleshooting of hardware/software
• A minimum of experience in service delivery (6-12 months)
• Fluent in Italian
• Able to work in international environment using English language (speaking and writing)
• Availability for on-call duty

Location: Rome Workplace type: On-site Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).

We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!