Junior Network Engineer – On-site in Rome, On-Call

NTT Limited; Roma; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking a motivated Network Engineer to join our Managed Services team in Rome. You will deliver on-site network support for a major automotive client, coordinating with a global team to meet SLAs and maintain high customer satisfaction.

Responsibilities include daily onsite service, changes, troubleshooting, spare parts management, testing, and on-call support outside business hours. Italian fluency and English proficiency are required.

Competenze

• Strong communication and customer service focus are required.
• Experience in service delivery or IT operations is beneficial.
• Fluency in Italian; capable of working in an international environment with English.

Mansioni

• Daily Onsite Service delivery.
• Handle standard changes (AP, Switch, etc.) and handover to Operations.
• Local troubleshooting and immediate incident response.
• Break & Fix support and Major Change support.
• Local spare parts management and inventory control.
• Performance testing and tuning support.
• Hardware/software configuration clean-up and hardening.
• Backup/DR testing support and reporting.
• Escalation to Central NOC when needed.

Conoscenze

Communication

Teamwork

Learning oriented

Networking concepts

ServiceNow

Scripting & procedures

Troubleshooting

Italian language

English language

On-call readiness

Strumenti

ServiceNow

Descrizione del lavoro

NTT DATA is seeking a motivated Network Engineer to join our Managed Services team in Rome. You will deliver on-site network support for a major automotive client, coordinating with a global team to meet SLAs and maintain high customer satisfaction.

Responsibilities include daily onsite service, changes, troubleshooting, spare parts management, testing, and on-call support outside business hours. Italian fluency and English proficiency are required.