Multilingual Customer Service Specialist — SAP-driven

Diadora; Caerano di San Marco; On-site; EUR 25,000 - 30,000; Full time

Job summary

Diadora, located in the Veneto footwear district, seeks a capable Operations Specialist to manage day-to-day customer operations and execute key processes across SAP, EDI, and eCommerce. You will handle order confirmations, master data, returns, and rebates while coordinating with Sales, Finance and Logistics.

Ideal candidates bring high school/business education, strong communication, and a proactive, team-oriented mindset. English and Spanish are required, with SAP knowledge preferred.

Qualifications

• High School or equivalent Business education.
• Strong communication skills, both verbal and written.
• Ability to work in a team, with a customer-oriented mindset.
• Proactive, action-oriented mindset with bias for action.
• Good self-organization and time management.
• Strong analytical capabilities and problem solving.
• Excellent listening and phone communication skills.
• Ability to work under pressure and manage multiple tasks.
• Extensive knowledge of Microsoft Office; SAP experience preferred.
• Fluent Spanish and English.

Responsibilities

• Maintain and manage day-to-day operations with the Customer and address exceptional situations with internal/external resources.
• Execute processes per current policies: Order Management via SAP/FORESales/EDI/eCommerce; samples orders, free goods, POP and catalogs.
• Manage Customer Master Data and discounts; maintain VAS and partner data.
• Process complaints and initiate repair actions; support root cause analysis.
• Handle Returns, confirm orders, issue proformas and monitor delivery status.
• Coordinate shipments with other departments; support consignment warehouse activities.
• Support Agents/Distributors and Account managers; rebates management and settlements.
• Assist in resolving Accounts Receivable and Credit-related issues.
• Interact with Sales, Finance, Merchandising, Legal and Operations as needed.

Skills

Communication skills

Team Spirit

Customer orientation

Bias for action

Self-organization

Analytical skills

Listening skills

Pressure handling

MS Office knowledge

SAP knowledge

Spanish & English

Education

High School/Business education

Tools

SAP

Job description

Diadora, located in the Veneto footwear district, seeks a capable Operations Specialist to manage day-to-day customer operations and execute key processes across SAP, EDI, and eCommerce. You will handle order confirmations, master data, returns, and rebates while coordinating with Sales, Finance and Logistics.

Ideal candidates bring high school/business education, strong communication, and a proactive, team-oriented mindset. English and Spanish are required, with SAP knowledge preferred.