Customer Service Representative

Diadora; Caerano di San Marco; Vor Ort; EUR 25.000 - 30.000; Vollzeit

Zusammenfassung

Diadora, located in the Veneto footwear district, seeks a capable Operations Specialist to manage day-to-day customer operations and execute key processes across SAP, EDI, and eCommerce. You will handle order confirmations, master data, returns, and rebates while coordinating with Sales, Finance and Logistics.

Ideal candidates bring high school/business education, strong communication, and a proactive, team-oriented mindset. English and Spanish are required, with SAP knowledge preferred.

Qualifikationen

• High School or equivalent Business education.
• Strong communication skills, both verbal and written.
• Ability to work in a team, with a customer-oriented mindset.
• Proactive, action-oriented mindset with bias for action.
• Good self-organization and time management.
• Strong analytical capabilities and problem solving.
• Excellent listening and phone communication skills.
• Ability to work under pressure and manage multiple tasks.
• Extensive knowledge of Microsoft Office; SAP experience preferred.
• Fluent Spanish and English.

Aufgaben

• Maintain and manage day-to-day operations with the Customer and address exceptional situations with internal/external resources.
• Execute processes per current policies: Order Management via SAP/FORESales/EDI/eCommerce; samples orders, free goods, POP and catalogs.
• Manage Customer Master Data and discounts; maintain VAS and partner data.
• Process complaints and initiate repair actions; support root cause analysis.
• Handle Returns, confirm orders, issue proformas and monitor delivery status.
• Coordinate shipments with other departments; support consignment warehouse activities.
• Support Agents/Distributors and Account managers; rebates management and settlements.
• Assist in resolving Accounts Receivable and Credit-related issues.
• Interact with Sales, Finance, Merchandising, Legal and Operations as needed.

Kenntnisse

Communication skills

Team Spirit

Customer orientation

Bias for action

Self-organization

Analytical skills

Listening skills

Pressure handling

MS Office knowledge

SAP knowledge

Spanish & English

Ausbildung

High School/Business education

Tools

SAP

Jobbeschreibung

About us:

Diadora has been in the market for over 70 years and has helped write some of the greatest stories in the history of sport.

Located in the footwear district of Montebelluna, internationally renowned for expertly crafted sports shoes and home to some exceptional niche products, it has made craftsmanship, innovation and authenticity the key values at the heart of its sports and lifestyle collections.

Today, Diadora is present in more than 60 markets worldwide and continues to expand thanks to a vast array of cutting‑edge performance‑focused products, with its running, football and tennis lines and fashion products, with its premium Heritage and Sportswear lines.

Main Responsibilities:

The ideal candidate, will be incharge of the following activities:

• Responsible for maintaining and managing the day to day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources.
• The role may cover the execution of the following processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence):
• Order Management (Entry, Tracking, Changes, portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce.
• Samples orders, free goods, POP and catalogues.
• Customer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering).
• Complaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process).
• Return Process.
• Provide Order confirmation, proforma invoices and delivery status.
• Shipments manuals in collaboration with other departments.
• Consignment warehouse management (replenish, monitor, bill and returns).
• Agents/Distributors and Account managers support.
• Rebates management and processing of rebate settlements.
• Assist in resolving Accounts Receivable and Credit related issues.
• Interactions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations).

Key Requirements:

• High School or equivalent Business education;
• Communication skills – verbal and written;
• Team Spirit;
• Customer Orientation;
• Bias for Action;
• Self‑organization;
• Analytical Skills;
• Listening and phone Skills;
• Ability to work under pressure;
• Extensive knowledge of Microsoft Office, SAP knowledge preferred;
• Good spanish and english skills .

Compensation & Classification

• Salary Range: €25.000 - €30.000
• Collective Bargaining Agreement: CCNL Calzature - Industria

Why work with us?

This is an incredible opportunity to become part of a dynamic company that will spark interest, inspire and offer an extraordinary experience in sports and lifestyle through its passion and technological innovation and the pinnacle of traditional craftsmanship. You will get the opportunity to learn, think and grow, while expressing your personality and talent.

We firmly believe that diversity in all its forms – gender, colour, age, race, nationality, culture, religious belief, sexual orientation, physical or mental disability – enriches the workplace. This is why we strive to create a diverse workforce.

As an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background.