Multilingual Customer Experience Specialist – Orders & Data

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Pinerolo

On-site

EUR 32,000 - 46,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u. in Piemonte, Italy, seeks a customer service professional to validate and enter orders, confirm receipt, and coordinate delivery with production.

Fluency in English and German is required, with French considered a plus. A Bachelor’s degree in Language or Economics is expected, and SAP experience is a plus. You will serve as the primary contact for customers and support process improvements within a diverse team.

Qualifications

Bachelor's Degree in Language or Economics or equivalent experience.
Advanced degree preferred or compensating years of experience.
Specified years of customer service experience is a plus.
SAP experience is a plus.
Fluent in English and German; French is a plus.

Responsibilities

Conducts order validations and entries.
Confirms customer order receipt, creation, and delivery.
Monitors order statuses and manages claim cases and returns.
Provides clear and consistent communication between customers and internal production.
Serves as the primary contact for customers, including issue escalation.
Supports transfer projects and process improvement initiatives.
Handles routine maintenance of the Master Data System.